If you're looking to attract new employees a lunch-and-learn is an effective tool for networking. That connection will improve productivity and expose hidden data silos within your organization. This builds a stronger community within your service teams because reps are more familiar with their teammates. Lunch-and-learns create an opportunity for employees to meet with one another face-to-face. And, if they do collaborate with other reps, most teams use an internal messaging system to communicate. Even though they operate in teams, their work is often one-to-one with customers. It's common for customer service reps to feel isolated. So long as the environment is relaxing and fun, your employees won't feel like their break has been taken away from them. Reps volunteer their time to meet and listen to a speaker or perform a common activity. Instead of using working hours, lunch-and-learns are performed during the employee's break. This is where a lunch-and-learn can buy you more time in their day-to-day workflow. ![]() When your team consists of a handful of reps you need them available to customers, rather than focusing on personal development. ![]() If you're running a small- to medium-sized business, then your support and service teams may not have time for training. This provides businesses with an excellent opportunity to attract new employees or train existing ones.īenefits of a Lunch-and-Learn 1. A lunch-and-learn is a program where employers encourage employees or applicants to eat lunch in a group setting while simultaneously utilizing that time to complete trainings, seminars, and other education.
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